Hire Frequently Asked Questions

This page contains important information about hiring a vehicle. If you have any questions or queries that are not answered on this page then please do not hesitate to Contact Us we're here to help you get there.

  • Q: What do I need to bring when I collect my van?

    A. When you come to collect your van you will need to bring both parts of your driving licence (card & counterpart if you have the current style licence) and a recent proof of address, for example a utility bill or bank statement. if you still have the old style paper licence we will also require photographic ID such as a passport.  If you cannot find your counterpart we are able to ring the DVLA for a licence check for a charge of £2 + VAT.

  • Q: Do I need to pay a deposit?

    A. Yes a security deposit is required on collection of your vehicle. The following deposits apply:

    Combo, SWB & LWB £150
    XLWB, Lutons & Minibus £200
    7.5t Truck £250

     

     

  • Q: Do you provide sack trolleys?

    A. We do a limited number of sack trolleys available to hire at the cost of £3 per day inc VAT. These are ideal moving white goods and boxes.

  • Q: Is there an excess on the vehicle?

    A. Yes, the standard excess on our vehicles is £650. This is the maximum a customer is liable for in the event of damage to the our vehicle or a 3rd party. This may increase for drivers under the age of 25 or for customers with 6 or more points on their licence.

  • Q: Can I pay extra to reduce the excess?

    A. Yes you can, we offer CDW on most hires. This will reduce your excess  to £100 in the event of damage to the vehicle. CDW is not available on Minibuses or 7500kg Trucks. 
    Please note CDW may only be purchased using a credit or debit card, we cannot accept cash for this product. Please contact one our branches if you require more information.

  • Q: Are there any restrictions when hiring a vehicle?

    A. Yes, although we are able to hire to customers aged 21 -75, drivers under the age of 25 will be subject to an additional daily charge and may also have an increased excess depending on if there are any points on their licence. We may also be unable to hire to any customers who have had certain endoresements on their licences. Please note for our insurance purposes any points on licences from the last FOUR years will be included. Drivers aged 23 or over must have held their licence for a minimum of one year. Drivers aged under 23 must have held their licence for a minimum of two years.

  • Q: Can I add additional drivers?

    A. You may add additional drivers to your hire providing they meet the age and insurance requirements. There is a charge of £5 per day for each additional driver and they must be present on collection of the vehicle to sign the relevant additional driver forms. ID required remains the same. 

  • Q: Can I take the vehicle into Europe?

    A. Yes, we specialise in European hires and offer very competetive rates for European hire. Please contact us for more information regarding your European hire. 

  • Q: Can the vehicle be delivered?

    A. Yes, subject to availabilty and a small charge we can deliver to your premises. Please contact the branch directly for more details.

  • Q: Can I hire hire for Saturday only?

    A. We do not offer a Saturday only hire, the weekend rate applies for all Saturday collections. The weekend rate is from Saturday morning through to 08:30 Monday morning. In some instances it may be possible to collect last thing Friday if the vehicle is available.